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FAQs:

HOW LONG IS THE WARRANTY?

Our gutter guard comes with a 20-year product warranty directly from us.

DOES IT WORK FOR ALL ROOFS?

The simple answer is, yes. It works for all roof types. With a tiled roof (cement, terracotta, etc.,) it’s sometimes necessary to measure from the gutter’s edge to the start of the second tile. If that measurement is around 400-450mm then our typical tile kit (500mm wide) will work for you. It’s best to have a minimum of 50mm spare to tuck under the second tile. Is your gutter to second tile measurement more than 470mm? Got a box gutter? Or a unique metal roof? That’s still fine. We can make a custom kit for any roof. Just get in touch and we’ll get a custom kit together for you. 

HOW MUCH IS THE FREIGHT COST?

Freight cost varies depending on where you are located, and how many metres of gutter guard you’re installing. Once you let us know how many metres of DIY Gutter Guard you need we’ll be able to get the cost from our freight company and pass that information along to you. 

IS IT HARD TO INSTALL?

The installation process is quite simple. It might take a little bit to get the hang of it, but if you follow our installation guide you shouldn’t have an issue. The most important thing is making sure you’re staying safe, trying your best not to work from the roof, making sure your ladder is secure at all times, and using a safety harness. 

DOES THE KIT COME WITH EVERYTHING?

Our kits come with all the pieces/fixings you need to install, aluminium mesh, colorbond coated hex-head screws, saddles/clips (for TrimDek and Corrugated Iron Roofs) and trims. If you’re installing on a tiled roof you’ll sometimes need some silicon on the corners around your capping to make sure the mesh is secure depending on the cut you’ve made. 

HOW LONG DOES SHIPPING / FREIGHT TAKE? 

Shipping times vary depending on your location. Your kit will be dispatched from our warehouse in Victoria. Depending our stock levels we usually dispatch your order same-day or next day. We’ll let you know at the time of your quote/purchase how long freight will take to get to you, and how soon we’ll be able to dispatch your order. 

DO YOU ACCEPT RETURNS / EXCHANGES? 

Because our Gutter Guard kits are a custom-building material and each order is put together, measured, and cut for each individual job we cannot accept change of mind returns or exchanges. 
As per Australian Consumer Law for faulty, damaged, or incorrect product sent by Gutter Guard Direct 2U we will provide at replacement product or a refund. Proof of purchase must be provided, and our team will advise whether a replacement or refund is available.